Legal
Complaints Procedure
We aim to give everyone we work with a high standard of service. If something goes wrong, we want to know — and to put it right.
How to raise a complaint
Please contact us by email at info@faithstar.org, or write to us at FaithStar LLP, 1 Concourse Way, Sheffield City Centre, “Acero”, Sheffield S1 2BJ. Tell us what went wrong and what you would like us to do to put it right.
What happens next
We take every complaint seriously and investigate it properly, fairly and without prejudice to your relationship with us.
Our timescales
We will acknowledge your complaint within 5 working days and aim to provide a full response within 20 working days. If a complaint is complex and we need longer, we will tell you why and give you a clear revised timescale.
If you are still not satisfied
If you are not satisfied with our response, you may ask us to review the matter again, and we will arrange for it to be considered afresh by someone not previously involved where possible.
Data-related complaints
If your complaint is about how we handle personal data, you may also contact the ICO — see our Privacy Policy.
Last reviewed: 29 June 2026